Conflict Management and Facilitation

Overview

The Conflict Management and Facilitation Certificate of Proficiency provides the opportunity for students to develop the understanding and skills that will transform their capacity to manage conflict in healthy and productive ways within their personal and professional relationships.

This certificate uniquely complements various degree and career path choices, including political science, social sciences, education, business, health sciences, and more. It can bolster resumes and help students acquire essential workplace skills to distinguish themselves as industry leaders in their respective fields. Utah State University is the first in Utah to offer an undergraduate certificates in conflict.

Students do not need to be a communication studies major, or have previous background in conflict to participate in the program.

Career Application

Conflict management and facilitation skills are useful and in high demand for jobs in a wide range of careers. Employees in United States companies spend roughly 2.8 hours each week involved in interpersonal and group conflict. This amounts to approximately $359 billion in hours paid each year that are focused on conflict (CPP Inc., 2008, Pollack, 2021). 

Conflict in the workplace has grown prevalent for most workers, with 85 percent of workplace employees experiencing some kind of conflict (CCP Inc., 2008). Many people report that conflict makes them feel confused and anxious. It arises in many settings and can negatively impact relationships, businesses, organizations, communities, and countries.

The capacity to understand and manage conflict is a highly valued professional skill that can help foster healthy relationships and support a more peaceful and productive way of being.

Learning Objectives and Skills

• Develop knowledge and skills to manage conflict more effectively and build strong relationships
• Identify and develop the skills needed to facilitate conflict conversations
• Practice principles of nonviolent communication